Draw a diagram of steps in preparing training and development program

STEP 1: ESTABLISHING A NEEDS ANALYSIS: This step identifies activities to justify an investment for training. The techniques necessary for the data collection are surveys, observations, interviews, and customer comment cards. Several examples of an analysis outlining specific training needs are customer dissatisfaction, low morale, low productivity, and high turnover. // 

STEP 2: DEVELOPING TRAINING PROGRAMS AND MANUALS: This step establishes the development of current job descriptions and standards and procedures. Job descriptions should be clear and concise and may serve as a major training tool for the identification of guidelines.// 

STEP 3: DELIVER THE TRAINING PROGRAM: This step is responsible for the instruction and delivery of the training program. Once you have designated your trainers, the training technique must be decided. One-on-one training, on-the-job training, group training, seminars, and workshops are the most popular methods.// 

STEP 4: EVALUATE THE TRAINING PROGRAM: This step will determine how effective and profitable your training program has been. Methods for evaluation are pre-and post- surveys of customer comments cards, the establishment of a cost/benefit analysis outlining your expenses and returns, and an increase in customer satisfaction and profits.