Verbal Communication:
1 Verbal communication consists of the spoken, as well as the written word.
2. You can effectively express your message by using denotation, the dictionary meaning of a word, and connotation, the feelings associated with a word.
3. Choosing exactly the right word increases the chances of your listener understanding the message you want to send.
4. A common cause of misunderstanding during verbal communication is that our language constantly changes. 5. New words are created and meanings of established words change with the generations and developments in technology.
Non-verbal communication:
1. Non-verbal communication can complement or contradict the spoken message.
2. The tone and inflection of the speaker's voice can emphasize the point, show conflict between what is spoken and what is meant, and reinforce the emotion of the message.
3. Body language, such as eye contact and posture, can show interest or disinterest, welcome or warn, and reveal your level of confidence.
4. Your appearance also communicates a message to listeners. If your attire or accessories are loud and distracting, they may take away from the effectiveness of your message.
5. Likewise, dressing appropriately and neatly adds to your credibility as a speaker.
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